Privacy Policy — hn88

This Privacy Policy ("Policy") is issued by hn88 ("hn88", "we", "us", "our") and applies to all personal data processed in connection with your use of the hn88 website at https://hn88.cam ("Platform"). hn88 is an English-language online sports betting and casino information platform serving Pakistani users across cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.

We are committed to protecting your privacy and handling your personal data with transparency, care and in accordance with applicable data protection principles. This Policy sets out what data we collect, the purposes for which we process it, the legal bases we rely on, how long we retain it and the rights available to you.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, please discontinue use of the Platform. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.

For the purposes of this Policy, the following terms carry the meanings set out below:

hn88 collects the following categories of Personal Data, depending on the nature of your interaction with the Platform:

3.1 Identity and Contact Data

• Full legal name;
• Date of birth;
• Residential address (including city — e.g., Karachi, Lahore, Islamabad);
• Email address;
• Mobile phone number;
• Government-issued identification number (e.g., CNIC) where required for KYC purposes.

3.2 Financial Data

• Deposit and withdrawal transaction records;
• Payment method references (e.g., bank account identifiers, mobile wallet references for contextual verification only);
• Account balance and betting history;
• Currency preferences (PKR or cryptocurrency equivalent).

3.3 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system and browser information;
• Pages visited, time spent and navigation patterns on the Platform;
• Login timestamps and session duration data;
• Error logs and crash reports.

3.4 Communications Data

• Records of customer support interactions via live chat or email;
• Feedback, complaints and dispute correspondence;
• Marketing preference records and opt-out history.

3.5 Responsible Gambling Data

• Deposit limit, loss limit and session time limit settings;
• Self-exclusion status and exclusion period details;
• Reality check preferences and interaction records.

hn88 collects Personal Data through the following channels:

4.1 Direct Collection

You provide data directly to hn88 when you: register an account; complete KYC verification; make a deposit or withdrawal; contact customer support; set responsible gambling preferences; respond to a survey or promotion; or communicate with us by any means.

4.2 Automated Collection

Certain Technical and Usage Data is collected automatically when you access the Platform, through cookies, web beacons, server logs and similar tracking technologies. This data is collected regardless of whether you are logged into your account. Please refer to Section 10 (Cookies & Tracking) for further detail.

4.3 Third-Party Sources

hn88 may receive Personal Data from third-party identity verification providers, fraud prevention agencies and payment processors in order to satisfy KYC/AML obligations or to verify the accuracy of information you have provided. Data received from third parties is handled in accordance with this Policy.

hn88 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:

hn88 uses your Personal Data for the following purposes:

6.1 Account Management and Service Delivery

• Creating and maintaining your registered Account;
• Processing deposits, withdrawals and transaction verification;
• Delivering the sports betting information, live casino content and responsible gambling tools available on the Platform;
• Communicating service updates, transaction confirmations and account notifications.

6.2 Identity Verification and Compliance

• Conducting KYC identity checks and age verification in accordance with applicable legal obligations;
• Complying with AML obligations and screening against financial crime watchlists;
• Responding to regulatory enquiries or law enforcement requests where legally required.

6.3 Security and Fraud Prevention

• Detecting, investigating and preventing fraudulent transactions, bonus abuse and prohibited conduct;
• Monitoring for account compromise, unauthorised access attempts and suspicious activity;
• Maintaining audit logs for security review purposes.

6.4 Platform Improvement

• Analysing usage patterns to improve the Platform's design, performance and content;
• Conducting A/B testing and user experience research;
• Developing new features and services based on aggregated, anonymised usage data.

6.5 Marketing Communications

With your consent, hn88 may send you promotional communications about relevant offers, platform updates and sports betting information. You may withdraw consent at any time by clicking "unsubscribe" in any marketing email, updating your communication preferences in your account settings, or contacting our support team directly.

hn88 does not sell, rent or trade your Personal Data to third parties for their independent marketing purposes. We may share your data in the following limited circumstances:

7.1 Service Providers and Data Processors

hn88 engages trusted third-party service providers acting as Data Processors to support platform operations. These may include payment processing services, KYC/identity verification providers, cloud hosting and infrastructure providers, customer support software vendors and analytics providers. All Data Processors are bound by data processing agreements that restrict them from processing your data for any purpose other than the specific service they provide to hn88.

7.2 Legal and Regulatory Disclosure

hn88 may disclose your Personal Data to law enforcement agencies, regulators, courts or other government bodies where required to do so by applicable law, court order or regulatory obligation. We will endeavour to notify you of any such disclosure where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, sale of assets or restructuring involving hn88, your Personal Data may be transferred to the relevant successor entity as part of that transaction, subject to equivalent privacy protections being maintained.

7.4 Fraud Prevention

hn88 may share data with fraud prevention agencies and industry risk-sharing networks where necessary to prevent and detect financial crime, bonus abuse or other prohibited activity affecting the Platform.

hn88's Platform and associated infrastructure may involve the transfer of Personal Data to countries outside Pakistan. Not all destination countries offer data protection standards equivalent to those applicable in the jurisdiction of the applicable operator's license.

Where Personal Data is transferred internationally, hn88 takes steps to ensure that appropriate safeguards are in place, such as standard contractual clauses, data processing agreements or reliance on adequacy decisions where applicable. By using the Platform, you acknowledge that your data may be transferred, stored and processed outside Pakistan.

If you have questions about the specific safeguards applicable to any international transfer of your data, please contact us at the address set out in Section 16.

hn88 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory and reporting obligations. The following general retention periods apply:

At the end of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our internal data deletion procedures.

hn88 uses cookies and similar tracking technologies to operate the Platform effectively, enhance user experience and gather analytical data. The following categories of cookies are used:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled. They include session management cookies, authentication tokens and security cookies. No consent is required for strictly necessary cookies.

10.2 Analytical / Performance Cookies

These cookies collect information about how users interact with the Platform — such as pages visited, time on page and error messages — in order to improve performance. This data is aggregated and anonymised where possible. These cookies require your consent where applicable law mandates it.

10.3 Functional Cookies

Functional cookies remember your preferences — such as language settings, currency display (PKR) and responsible gambling reminder configurations — to provide a personalised experience. These cookies do not track your activity across other websites.

10.4 Managing Cookies

You can control cookie settings through your browser's privacy settings. Note that disabling certain cookies may impair the functionality of the Platform. For analytical and functional cookies where consent is required, you may withdraw consent at any time via the Platform's cookie preference settings.

Subject to applicable law and any overriding legal obligations, you have the following rights in relation to your Personal Data held by hn88:

To exercise any of the rights above, please contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe, typically within 30 calendar days. In certain complex cases, this period may be extended by a further 60 days, of which you will be notified.

hn88 may need to verify your identity before processing a data rights request to protect your Personal Data from unauthorised disclosure.

The hn88 Platform is strictly intended for adults aged 18 years or older, or such higher minimum age as required by the applicable operator and license jurisdiction. hn88 does not knowingly collect, use or retain Personal Data from individuals below the applicable minimum age.

If hn88 becomes aware that Personal Data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account. Any deposit balances associated with underage accounts will be handled in accordance with applicable legal requirements.

If you are a parent or guardian and believe that your child may have accessed the Platform and provided Personal Data, please contact us immediately at [email protected].

hn88 implements a range of technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the Platform is encrypted in transit using industry-standard SSL/TLS protocols;
• Encryption at Rest: Sensitive data stored on our servers, including financial records and identity documents, is encrypted at rest;
• Access Controls: Access to Personal Data is restricted to authorised personnel on a need-to-know basis. All access is logged and audited;
• Two-Factor Authentication: Available for user accounts to provide an additional layer of security beyond passwords;
• Firewalls and Intrusion Detection: Network-level protections are deployed to detect and prevent unauthorised access attempts;
• Regular Security Reviews: hn88 conducts periodic security assessments and vulnerability testing of its infrastructure;
• Staff Training: Personnel with access to Personal Data receive regular training on data protection obligations and security best practices.

While hn88 takes all reasonable precautions, no system can be guaranteed to be entirely secure. In the event of a data breach that poses a significant risk to your rights and freedoms, hn88 will notify affected users and the relevant supervisory authority in accordance with applicable breach notification requirements.

The hn88 Platform may contain references to third-party services, payment methods and organisations (including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah) for contextual reference purposes. These references do not constitute links, endorsements or affiliations with those entities in relation to gambling activities.

Where the Platform contains links to third-party websites or services, hn88 is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party services you access, particularly in connection with payment transactions or identity verification.

hn88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law or Platform functionality. All updates will be posted on this page with a revised "Last Updated" date at the top of the document.

Where changes are material — particularly those that affect your rights or the purposes for which we process your data — we will notify registered users by email or via a prominent notice on the Platform prior to the changes taking effect, where practically feasible.

Your continued use of the Platform following the posting of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease use of the Platform and, if applicable, close your account in accordance with the procedure set out in our Terms & Conditions.

Previous versions of this Policy may be requested by contacting our support team. We recommend reviewing this page periodically to stay informed of any changes.

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data by hn88, please reach out using the details below. We aim to respond to all privacy-related enquiries promptly and in accordance with applicable timelines.

For responsible gambling enquiries, please visit our Responsible Gambling page. For account terms and bonus conditions, see our Terms & Conditions.